A 99.9% Server Uptime
Our cloud website hosting platform is based on a secure, top–notch hardware architecture and a heavily modified variation of Linux. This is why, no matter what your site is, or how many website visitors you’ve got, or even if there’s a DoS attack, our physical machines will remain up and running and your sites will stay visible online.
Our Linux cloud website hosting packages come with a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you build your very own cloud hosting system, it’s important to also build your own network architecture. That is why we set up a custom internal network in all our data centers. Based on first–class Juniper switches and routers, our internal network allows for lightning–fast data transfer rates and is also fully redundant.
In this way, you will enjoy a 99.9% network uptime in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe and in our data center in Australia, regardless of which web hosting solution you’ve chosen.
A 30–Day Money–Back Guarantee
Even though we have done everything to lessen all potential risks with our cloud hosting plans and although our company offers first–class client support, there are instances when the client is just not satisfied with what we are offering. Or he has to upgrade to a more powerful web hosting solution, like a virtual private server or a dedicated hosting server.
For this reason, we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t completely satisfied, you will receive a refund.
24/7 Technical Support
If you’ve ever had to wait for hours to receive a reply, you’re probably aware of how aggravating this can be, particularly when your site is at stake. That is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our customer service technicians will be at your disposal and they’ll respond to you in less than 60 minutes. And the best part is that their average ticket response time is just 20 minutes!