Client Support Channels
A Sixty–Minute Ticket Response Guarantee
Every support request you submit to us will be dealt with within maximum one hour. If your trouble ticket or email requires further assistance from an administrator, we’ll forward it and leave a note to let you know that your issue is being examined. If you make use of our Administration Services package, any of the services included there will be completed at a time that suits you.
A First–Rate Support Service
We will be online for you 24–7 to respond to any enquiries that you may have related to our Web Site Control Panel or any of the apps that we have installed for you on the server. If you also require help with server admin procedures, you can have a look at our Administration Services package, which includes data backup hard drive space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation services
An Easy–to–Navigate Help Area
Our Web Site Control Panel was installed by default for each Linux dedicated hosting server. Among its features is a rather handy integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most how–to articles also video versions that show all the operations that you can perform in a highly illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.