A ticketing system is the most widely used means of correspondence that hosting companies offer to their customers. It’s usually part of the billing account and is the best way to tackle an issue that requires a certain period of time to investigate or that has to be forwarded to a server admin. Thus, all replies supplied by either party will be kept in the exact same place in case someone else needs to work on the problem at hand and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you will need to sign in and out of at least two accounts to accomplish a certain operation or to contact the company’s client support staff. In case you would like to manage several domains and each one is hosted in a separate account, you’ll need to use even more accounts at the same time. Besides, it can take a substantial amount of time for the provider to answer your tickets.