One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how does it enhance user experience?
In case you have a website, a problem can always crop up and it doesn’t automatically need to be related to the hosting service. For instance, something may go wrong when you update an application or some crucial content could be modified or deleted by chance. Whatever the essence of the problem might be, you will have to get in touch with the help desk staff and ask them to retrieve a backup or to help you deal with the problem that you are having. How timely they will do that will predetermine the amount of time that your websites will be inaccessible. For given websites such as social networks or online stores, an oft-repeated unavailability can often mean lost clients and money. This is why, it’s exceptionally important for you to use the services of a company that offers not only a good client support service, but also a timely one.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting
from our company, you can forget about waiting around for hours and hours on end, or even one whole day, to obtain a reply to an e-mail or a tech support ticket. Regardless of when you get in touch with us, we will get back to you within only one hour with any technical or pre-sales enquiries that you may have. In reality, our actual response time hardly ever exceeds twenty-thirty minutes. As we’re at your disposal 24/7, you’ll always obtain assistance in a well-timed manner and we know how essential that is in the digital era. Soon after you contact us, we will respond to your questions. If you chance upon any technical problem, we’ll resolve it on your behalf, or we will provide you with all the required information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
package from us, you can take full advantage of our extremely fast support service. You’ll receive a reply to any support ticket posted from the hosting Control Panel or email sent to our tech and customer support staff in no more than 1 hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. It often takes substantially less time to explore and troubleshoot a problem. We’ll give you more info if the solution involves something that should be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be the same and considering the fact that our support team is working 24x7x365, you will receive immediate assistance for virtually any technical, general or billing issue no matter what time it is.