You will find a lot of cloud website hosting providers out there, still many of them are resellers that have minimal resources, particularly in terms of support. A good way to distinguish them is the option to reach the company over the telephone. The level of support that you will receive via this channel of communication will vary depending on the supplier - a few of them provide you with experienced phone support, various others offer common and customer support only because some matters are more time-consuming and it would be easier to be resolved via a support ticket, especially when the issue has to be escalated. Nonetheless, it's good to find that you can always reach your web hosting provider since there are numerous small problems that can be resolved effortlessly and in a timely manner with a phone call, not mentioning that you can get more information regarding the services before you become a client.
Phone Support in Cloud Website Hosting
All our cloud website hosting packages include telephone support 14 hrs per day even on public holidays, therefore if you do not have an account yet, you can call us and learn more about our services or whether we'll meet the system requirements for your sites. For your benefit, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you're able to contact the telephone number that is closer to you. In case you are a current customer, we will assist you in a timely manner with all of the general and billing matters and with various tech matters in order to save you time and efforts - we are aware of the fact that in some cases it's much easier talk with a live person so as to get things done right away. Of course, some matters cannot be managed on the telephone, so if this is the case you have the option to use our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we offer include real-time phone support for 14 hours every day. If you wonder which package will be suitable for your web sites, you would like to learn more about a package's specs or you need any other kind of info about our services, you have the option to call any of the local telephone numbers that we have in the United States of America, the UK and Australia and our support representatives will assist you. If you currently own an account, you'll be able to get in touch with us about sales and general matters, although we are often able to assist with a variety of tech issues as well. For strictly tech difficulties you'll have to use our built-in ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option if the trouble requires longer time to be solved or it needs to be escalated to our system administrators.