24/7 Customer Support
Discover more about customer support and why it's hard to discover a web hosting provider that can offer top-class support.
The client support that you'll get from your cloud website hosting supplier is very important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have some technical problem with an active account. Timely and accurate information about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from a real website hosting provider not from a reseller. If you buy a hosting account from a company that does not own its servers and it can't access them immediately, it's quite possible that you will wait for a few days to have a reply to any question, therefore your sites may remain offline for quite a while. In comparison, a supplier that provides various ways of communication and has a support team available all the time will assist you to right away and help you reduce or completely avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Website Hosting
We offer 24/7 billing, customer and tech support for our Linux cloud website hosting
. Even if you aren't our customer yet and you have some questions, we can give you a hand promptly and give you the necessary info, in order to give you a choice to make an informed decision when you acquire your new hosting account. We are available at any moment, including holidays and weekends, and we offer several options for communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we have a couple of phone numbers around the world, therefore you are able to call the one which is closer to you. The max response time for your email messages and the tickets is one hour. The standard response time is no more than 15-20 minutes, which means that you can forget all about waiting for a few days to get support for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting services
that we supply come with 24/7 customer and tech support, which means that no matter what issue you experience, you're able to get in touch with us and we will give you a hand right away. Our guaranteed reply time for every e-mail message or support ticket that you open from your Hepsia web hosting Control Panel is only one hour; usually the reply time hardly ever is more than 20 minutes. Furthermore, we offer phone support with several local numbers around the world plus a live chat, so you're able to contact us and get additional info about our services even if you don't have an account yet. We are able to help you with any question or an issue you may have - payment methods, package features, email configuration, web hosting account settings, etcetera. If you employ our services, you won't ever encounter an issue where you need to wait for a few days to get an issue solved like you'll need to do with numerous other companies.
24/7 Customer Support in VPS
When you use our VPS
, you will never need to wait for more than one hour so as to get support for any kind of problem that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all the support tickets that you open through your billing Control Panel or emails that you send to our tech support crew. We also have local phone numbers in several countries worldwide and a live chat service where we are able to help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 through the various means of communication, so no matter what your question or issue is, there'll always be someone to help you out without delay. When you need help with third-party software, which you cannot install or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we supply for all of the VPS plans.
24/7 Customer Support in Dedicated Hosting
All dedicated server
plans that we supply include 24/7 support through various methods of communication and with a one-hour max reply time warranty. When you want to find out more about the plans or you have any kind of billing or general questions, you can call one of the local numbers we have worldwide or you can use our live chat support and consult with a live representative. For entirely tech issues which require the help of a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email, as all these channels are more appropriate to monitor a particular problem. The answer time for them rarely surpasses 30 mins, therefore you can forget about having to wait for a full day so as to receive assistance. Our support service is available for any server-related issues, and the pre-installed software. In case you need help with third-party apps, you may consider obtaining the Managed Services upgrade that we provide with all of the packages.